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Now in order to recover a blocked account, customers need to get in touch with the Contact Yahoomail.com Customer Support team. The team would first verify the authenticity of the user. This is done using the keys to the hint questions which the user had set while creating the account. In case the user is not able to answer the correct keys to the hint questions, it becomes extremely difficult to retrieve the account. In such cases, the user is sent a form which needs to be filled and sent back to the customer support team. The form would then be scanned by the customer support team and then a decision on account recovery would be taken within a service level agreement of one to two weeks.